Hey Neerajd,
That might be useful to show you thanks, I am in GMT UK time and work 8AM-4:30PM. I do have a technical case open also for the issue adding resources if you want to take ownership but it didn't detail the related backup failures as it was created by a colleague. You can drop me a Webex anytime in these hours if you are available, or if not let me know a good time for you tomorrow perhaps and I will work on this with you from home when convenient.
Thanks,
Gareth