Re: Can't pass the license check in Single Mailbox Recovery

Hi matte,

we double-checked access via HTTP with no luck. We are going to request a license for SMBR8.

According to NetApp support this is done via ONTRACK directly:

Please follow the below steps.

1. Download SMBR 8.0.1 from NetApp download site.
2. Install SMBR and run the application.
3. The SMBR software will automatically detect where a license code has been applied or not.

If no license code has been applied, a dialog box stating “License Code Required” will pop up every time the application is opened until a license has been applied. The application will not run until a license code has been applied.

1. Click on “request license” button which will redirect the user to ONTRACK privacy policy (GDPR compliant). The user will have to acknowledge the same to move to the next step.
2. Fill in the contact person and company details in the “License code request” dialogue box
3. Customer will receive the SMBR license code via email (on the email address provided) from ONTACK license support team.

Thanks and greetings,

Fabian